Before you call or email us with your question, you may find the answer below in our troubleshooting section.
If you have questions about Retirement Online or have issues signing in, please call the Retirement Online Help Desk at 844-619-9614, Monday through Friday between 8:00 am – 5:00 pm Eastern Time or send an inquiry using the help desk form.
Troubleshooting Before You Call
Have you cleared your cache?
If you are having trouble signing in to Retirement Online, try clearing the browsing data (cookies, temporary internet files) on your internet browser. Here are instructions for clearing your cache .
Do you have the correct security role?
Your security role determines the tasks you can complete in Retirement Online. If you can’t see something in Retirement Online, check with your organization's Security Administrator to make sure you have the access you need. If you’re not sure what security role you need, please see our list of local employer security roles or State employer security roles .
Do you need to use Retirement Online at the same time as other applications, such as PayServ and the Statewide Learning Management System (SLMS)?
Retirement Online, PayServ and Statewide Learning Management System SLMS, as well as other applications you may use, are built on the Oracle PeopleSoft platform. If you use these applications at the same time, they should be opened in new browser windows and not in new browser tabs. For help running these applications at the same time, please read our guide on using multiple PeopleSoft applications .